About 400 fans that were denied seating despite having tickets for the Super Bowl. The NFL is trying to make it better and has offered the aggrieved fans triple the face value of their tickets together with tickets to next year's Super Bowl.
Commissioner Roger Goodell said the problems with the seats were "obviously a failure on our behalf," and the league takes responsibility. Expect releases to accompany the tickets.
According to the New York Post, the NFL knew for a week there were problems with the installation of temporary Super Bowl seating sections. The Cowboys, however, did not feel until the game day there was an issue, stating "there was a distinct possibility that we wouldn't be able to accommodate fans."
Why were the fans turned away? The Cowboys stated that issues arose with the "final installation of railings, of tightening risers, steps, things of that nature - and that's what did not get completed at the end."
From a legal standpoint, the issue is whether aggrieved fans are in a position to recover things such as travel costs, hotels, etc. having relied on having a seat for the game. Making the argument for costs related to reliance in not unreasonable.